Refund Policy

We want you to be happy with your purchase. But if something doesn’t feel right, no worries: you can request a return within 30 days of delivery (for BAD Canvas, you have up to 365 days!). The only condition is that the product must be in good condition and complete with all its parts.

To start a return:
1. Email us at info@sefirot.it and include the purchase receipt we sent you by email.
2. We’ll guide you through the process step by step.
3. Ship the product back to the address we’ll provide you: return shipping costs are your responsibility.
4. Once we receive and verify the returned item, we’ll issue your refund within 10 business days.

Important notes:
- You can’t return individual items from a bundle — the return must include the full set.
- Digital products are non-refundable.
- If your order arrives damaged, contact us right away and we’ll replace it free of charge.

Legal information:
The right of withdrawal applies only to private consumers (not B2B sales) and does not extend to digital products that have already been downloaded or used, in accordance with Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005).